At Gaoleaf, we stand behind the quality of our teas and provide the following guarantee to our customers:
All teas are thoroughly inspected for quality before they are packaged and shipped. For custom orders, we provide detailed information and photos to ensure your tea is exactly what you expect. If your tea is damaged during shipping, please contact us with photos, and we will replace the product or issue a refund at no additional cost to you. If there are any quality issues with your tea, such as incorrect flavors or damaged packaging, we will provide a replacement or a full refund, including shipping costs. We strive to respond to all inquiries within 48 hours. Customer satisfaction is our guiding principle, and our commitment to honesty and quality has helped us maintain our reputation for excellence.
Since launching Gaoleaf, we have introduced countless customers to the rich, authentic world of Chinese loose leaf tea. We’ve built a strong reputation for quality and service, and our teas are enjoyed by tea enthusiasts, retailers, and connoisseurs across the UK and beyond.
Recently, we’ve noticed a growing interest among tea lovers who are seeking high-quality, artisanal teas directly from trusted sources. Many of our customers have a deep appreciation for the history, flavours, and intricacies of Chinese tea culture, and we’ve been privileged to learn from them. Their insights have allowed us to continually refine our offerings, introducing new varieties and improving the overall experience.
By establishing direct online access to our range of teas, we’ve made it easier for customers to explore and purchase premium loose leaf teas. Our website offers a wide selection of products, complete with customisation options and transparent pricing.
Our goal is to provide customers with exceptional value by offering the finest teas at competitive prices while maintaining the highest standards of quality. At Gaoleaf, we are proud of our 99.9% customer satisfaction rate, and we are dedicated to responding promptly to inquiries and delivering a seamless shopping experience. For our retail partners, we continue to provide the reliable support you’ve come to expect.
Zac Farrell, Owner
9 Milbank, London, UK
